If you fail to reach an agreement on the amount of refund or if a refund is possible at all, you can escalate your claim to AliExpress. To request a refund on AliExpress, you should: Initiate a dispute by selecting the concerned order and clicking āOpen Disputeā from the āMy Ordersā page. You and the seller negotiate an agreement.
During this process, if you wish to cancel the order, go to your order list and click on ā Cancel orderā on your selected order as seen in the image below. Even if the order was canceled in a minute from placing the order, Aliexpress will still go ahead with the payment and then begin the refund process which will take a few days to process. Fast refund bonus. Ordering & Payment. Iāve been selecting the fast refund bonus that gets directly deposited into the bonus aliexpress ācardā so I can use that refund money quick, but yesterday I received another order with a couple items missing and opened up a dispute. The fast refund bonus option wasnāt available to select.
Most likely the order was closed for the security reasons and the seller was banned. In this case you will get a refund within 7-14 days. You will never lose money for the closed order. AliExpress wouldnāt risk their reputation. You will get the refund anyway. Donāt be lazy to contact the customer support to make sure everything is fine.
How to return items on AliExpress. To return items to a seller on AliExpress, start by contacting the seller and working out the details of your return, replacement, and/or refund. If you canāt reach a fair deal, call in AliExpress and let them make a judgment call. After a long dispute disscusion aliexpress said that I should send the seller the item to get my money back. The shipping cost from Germany to China is extrem high. I contacted PayPal and they told me about a program that they have. It is called shipping refund PayPal. You need to activate it and get about 25$ of the shipping cost back.
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